Month: December 2020
Using the AAL Training Room
How to win an Exemplary Reference Award
Updated 2/24/21
View the Ask a Librarian Service Expectations Here
Collaborative Scheduling with When to Work
Please note: The password to the shared account on When to Work has changed.
Username: askalibrarian
Password: askalibrarianshared1
Editing Your Email Form Header
Email form headers can be edited to indicated library closures or requests for information.
Monitoring Who’s Online
View who is currently monitoring from your local library without logging in to chat.
Enabling Pop-Out Chats
Choose how you’d like chats to appear when opened. “Individually” will show one chat at a time and gives you a large chat area for each; “Multi Chat Overlay” opens each chat in a pop-out window, which can then be moved/resized as needed.
How to Use the ‘Set Away’ Checkbox
If you need to step away from the LibChat window for a moment but don’t want to sign out of chat completely, you can set your status as “Away”. Please note: Chats widgets will still allow questions to come through, but the patron will receive a message that the chat operator has stepped away if you are the only one monitoring that desk.