Author: Kelly Doty
JUL and AUG 2024 Exemplary Reference Award Winners
The Ask a Librarian Quality Assurance Workgroup is pleased to announce the July and August 2024 Exemplary Reference Award Winners!
July
Connie H. (Gulf Coast State College)
August
Janet S. (Pasco-Hernando State College)
Please join us in congratulating our winners as they set the bar for providing exemplary virtual reference services for Ask a Librarian!
Want to see what a winning chat looks like? Click here to view the winners from the months listed above.
October 2025-September 2026 Holiday Closings
The Ask a Librarian collaborative desks (Statewide and Academic) will close on the following days. You will not see the option to staff these desks until we reopen them the next day. Your library’s local desk will remain available to staff if you choose to do so during these closures.
November 2025
*Special Academic Desk Closure November 27 through January 1*
11/11 (Tuesday) Veterans Day
11/27-11/28 (Thursday and Friday) Thanksgiving
December 2025
12/24-1/2 (Closing Wednesday, December 24 and re-opening Friday, Jan. 2) Winter Break
January 2026
*Academic Desk Reopens on 1/2 along with Statewide after the Winter Break*
1/19 (Monday) MLK Jr. Day
April 2026
4/5 and 4/6 (Sunday and Monday) Spring Holiday
May 2026
5/25 (Monday) Memorial Day
June 2026
6/19 (Friday) Juneteenth
July 2026
7/3 and 7/4 (Friday and Saturday) Independence Day Observed
September 2026
9/7 (Monday) Labor Day
If your library will close outside of these dates, please seek coverage help from the AskRef ListServ: askref@askref.simplelists.com
MAY and JUN 2024 Exemplary Reference Award Winners
The Ask a Librarian Quality Assurance Workgroup is pleased to announce the May and June 2024 Exemplary Reference Award Winners!
May
Jyoti P. (Polk State College)
June
Diana M. (Santa Fe College)
Please join us in congratulating our winners as they set the bar for providing exemplary virtual reference services for Ask a Librarian!
Want to see what a winning chat looks like? Click here to view the winners from the months listed above.
MAR and APR 2024 Exemplary Reference Award Winners
The Ask a Librarian Quality Assurance Workgroup is pleased to announce the March and April 2024 Exemplary Reference Award Winners!
March
Jenna M. (Santa Fe College)
April
Carl D. (USF Libraries)
Please join us in congratulating our winners as they set the bar for providing exemplary virtual reference services for Ask a Librarian!
Want to see what a winning chat looks like? Click here to view the winners from the months listed above.
October 2024-September 2025 Holiday Closings
The Ask a Librarian collaborative desks (Statewide and Academic) will close on the following days. You will not see the option to staff these desks until we reopen them the next day. Your library’s local desk will remain available to staff if you choose to do so during these closures.
November 2024
*Special Academic Desk Closure November 28 through January 1*
11/11 (Monday) Veterans Day
11/28-11/30 (Thursday, Friday, Saturday) Thanksgiving
December 2024
12/24-1/1 (Tuesday through the next Wednesday, Re-opening Tuesday, Jan. 2) Winter Break
January 2025
*Academic Desk Reopens on 1/2 along with Statewide after the Winter Break*
1/20 (Monday) MLK Jr. Day
April 2025
4/20 (Sunday) Spring Holiday
May 2025
5/26 (Monday) Memorial Day
June 2025
6/19 (Thursday) Juneteenth
July 2025
7/4 (Friday) Independence Day
September 2025
9/1 (Monday) Labor Day
If your library will close outside of these dates, please seek coverage help from the AskRef ListServ: askref@askref.simplelists.com
MAY and JUN 2023 Exemplary Reference Award Winners
The Ask a Librarian Quality Assurance Workgroup is pleased to announce the May and June 2023 Exemplary Reference Award Winners!
May
Mary Beth I. (PHSC)
June
Laura (State Library of Florida)
Please join us in congratulating our winners as they set the bar for providing exemplary virtual reference services for Ask a Librarian! Want to see what a winning chat looks like? Click here to view the winners from the months listed above.
NOV and DEC 2022 Exemplary Reference Award Winners
The Ask a Librarian Quality Assurance Workgroup is pleased to announce the November and December 2022 Exemplary Reference Award Winners!
November
Emily N. (University of South Florida)
December
Robbie A. (Palm Beach State College)
Please join us in congratulating our winners as they set the bar for providing exemplary virtual reference services for Ask a Librarian! Want to see what a winning chat looks like? Click here to view the winners from the month’s listed above.
Creating and Editing Canned Messages and Macros
Procedure to Create Personal Canned Messages
Procedure to Create, Edit, and Use Macros
– Site Coordinators Only –
Creating and Using System Canned Messages
Add Canned Messages specific to your library which can be accessed by all users in your Ask a Librarian local department. These can only be added and edited by site coordinators.