Getting Started – Ask a Librarian Toolbox

Please access the introductory training with the information below as we work with YouTube to allow access to our video once again:

https://us06web.zoom.us/rec/share/2RVWVVaUTf_24NAkx6hVMnKOAxYto5gjLEoVlEiwwWhu9K7Oi9Twh5sRyGQNyNYx.c0zAQPgQA7C7rAFt?startTime=1698946272000
Passcode: vGMv*1@?

AAL Account Type Access

July 25, 2022July 25, 2022 Kelly Doty

View or Download the chart here: https://toolbox.askalibrarian.org/wp-content/uploads/2022/07/3582600b-5ef4-467f-9a17-a2c1ba608025.pdf

Adding Your Library to Your Last Name

January 7, 2021April 30, 2021 Kelly Doty

We ask that all users add their library name to their last name, making it easier for other libraries to see where you’re from and helping to sort through statistics.

Setting Your Nickname for Chat

January 7, 2021March 22, 2021 Kelly Doty

Nicknames display to the patron through chat instead of your profile name designated within the Springshare system. You will not see your nickname from within the dashboard – only patrons see this information.

Idle Chat Messages

January 7, 2021March 22, 2021 Kelly Doty

An automated message can be sent after you’ve been idle for a specific number of minutes (if you’ve had to leave your computer to find something up for the patron). This will let them know you are still there and actively working to answer their question.