Category: Getting Started
AAL Account Type Access
View or Download the chart here: https://toolbox.askalibrarian.org/wp-content/uploads/2022/07/3582600b-5ef4-467f-9a17-a2c1ba608025.pdf
Adding Your Library to Your Last Name
We ask that all users add their library name to their last name, making it easier for other libraries to see where you’re from and helping to sort through statistics.
Setting Your Nickname for Chat
Nicknames display to the patron through chat instead of your profile name designated within the Springshare system. You will not see your nickname from within the dashboard – only patrons see this information.
Idle Chat Messages
An automated message can be sent after you’ve been idle for a specific number of minutes (if you’ve had to leave your computer to find something up for the patron). This will let them know you are still there and actively working to answer their question.
Using the AAL Training Room
How to win an Exemplary Reference Award
Updated 2/24/21