Communication

• Refer to the News and Announcement emails from Kelly for important information regarding holidays, software updates, and more.
• If you are unable to cover an upcoming scheduled shift, contact your Site Coordinator and attempt to fill the need within your library. If it cannot be filled internally, email the AskRef listserv to find a replacement. However, if you find out last-minute that you will not be covering a shift, or if you find yourself alone or with insufficient help on the desk, email the AskRef listserv immediately.
• Use Ask a Librarian marketing materials – both print (bookmarks, posters, etc.) and online (buttons, widgets, logos, etc.) to promote the service to your users.