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The first in our 101 series, we explored reliable resources to send out to patrons in need. Whether they’re looking for housing, need financial support, or are looking for a reliable hurricane relief site, this webinar will leave you with the tools to quickly lend a helping hand through chat
Here is a link to the resources from the Patrons in Need 101 webinar.
Here is a link to the video from the Patrons in Need 101 webinar.
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Reference
- AAL Team Management for Site Coordinators: How to Motivate and Get Better Answers from Your Team (Expert Series training)
- Are you really listening? (Expert Series training)
- Citation Help 101
- Connecting with your virtual users (Expert Series training)
- Coronavirus (COVID-19) FAQ
- Crisis URLs
- Dealing With Impostor Syndrome (Expert Series training)
- Delivering Service Excellence in Chat (Expert Series training)
- Evernote (Expert Series training)
- Fact Checking (Expert Series training)
- Florida Electronic Library Resources
- Free Resources 101
- HOA Legal Resources
- Homework Help (Expert Series training)
- Mechanics of AAL Promotion: How to Use AAL Effectively as a Local Service (Expert Series training)
- Next Gen Searching (Expert Series training)
- Patrons in Need 101
- Promoting Digital Reference (Expert Series training)
- Quality Assurance Workgroup
- Reader's Advisory 101
- Ready Reference (Expert Series training)
- Reference Analytics Collection (RAC) Descriptions
- Research Starters (Expert Series training)
- Virtual Coworkers(Expert Series training)
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