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Last Updated OnFebruary 8, 2019
The first in our 101 series, we explored reliable resources to send out to patrons in need. Whether they’re looking for housing, need financial support, or are looking for a reliable hurricane relief site, this webinar will leave you with the tools to quickly lend a helping hand through chat
Here is a link to the resources from the Patrons in Need 101 webinar.
Here is a link to the video from the Patrons in Need 101 webinar.
Want to add resources? Interested in presenting? Send your request to the help desk
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- FLA-PASS
- Florida A&M University FAMU
- Florida Gateway College
- Florida Gulf Coast University Library
- Florida International University
- Florida Memorial University
- Florida Polytechnic University
- Florida SouthWestern State College
- Florida State University
- Fort Meade Public Library
- The College of the Florida Keys
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Reference
- AAL Team Management for Site Coordinators: How to Motivate and Get Better Answers from Your Team (Expert Series training)
- Are you really listening? (Expert Series training)
- Citation Help 101
- Connecting with your virtual users (Expert Series training)
- Coronavirus (COVID-19) FAQ
- Crisis URLs
- Dealing With Impostor Syndrome (Expert Series training)
- Delivering Service Excellence in Chat (Expert Series training)
- Evernote (Expert Series training)
- Fact Checking (Expert Series training)
- Florida Electronic Library Resources
- Free Resources 101
- Homework Help (Expert Series training)
- Mechanics of AAL Promotion: How to Use AAL Effectively as a Local Service (Expert Series training)
- Next Gen Searching (Expert Series training)
- Patrons in Need 101
- Promoting Digital Reference (Expert Series training)
- Quality Assurance Workgroup
- Reader's Advisory 101
- Ready Reference (Expert Series training)
- Reference Analytics Collection (RAC) Descriptions
- Research Starters (Expert Series training)
- Virtual Coworkers(Expert Series training)
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- Saint Leo University
- Sanibel Public Library
- Santa Fe College
- Santa Rosa County Library System
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- South Florida State College
- Southern Technical College
- St Johns County Public Library System
- St Johns River State College
- St Lucie County Library System
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- St. Petersburg Library System
- State College of Florida
- State Library of Florida
- Storm Memorial Library
- Suwannee River Regional Library System
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