Knowledge Base Search
Polk State College
Library Website: https://www.polk.edu/library/
Locations/Phones/Hours: https://libguides.polk.edu/aboutthelibrary
Dummy Log In Instructions for Library Staff Only:
- Visit https://my.openathens.net/auth
- Enter the Username and Password (do not share this information):
•Username = polkdatabase
•Password = soareagles2023! (case sensitive) - Visit https://libguides.polk.edu/az.php and do a search. You should gain access to all of our resources. It may be a good idea to delete all browser cache after each AAL session just so the token is reset for the next librarian and please remember to log out after each session!
Catalog Questions
Link to catalog:
https://polk-flvc.primo.exlibrisgroup.com/discovery/search?vid=01FALSC_POLK:POLK
ILL: Request materials from other libraries using the “Get It” function in the library catalog. Library login is required. Login info: https://libguides.polk.edu/login
Purchase Suggestions: Please submit an email ticket through Polk State’s Ask a Librarian form: https://askalibrarian.org/email.php?id=1686
FAQs
Having trouble with databases? Try these tips:
- Clear your browser’s cache and cookies
- Try to login through an Incognito (Chrome) or InPrivate (Edge) window
- Restart your browser
- Restart your computer
- Check your firewall settings
Password Help:
Students: Try resetting your Passport pin, sending an email to HelpDeskRequests@polk.edu, or calling the Help Desk at 863.292.3652 or extension 5111.
Faculty/Staff: Try resetting your Polk institutional email account password or calling the Help Desk at 863.292.3652 or extension 5111.
Can also email Jarrod Jones at jajones@polk.edu.
Library Card Issues: https://libguides.polk.edu/login
Printing Policy: Printing is available at 10 cents per page for black and white and 50 cents per page for color. The machines accept debit/credit cards only.
Ask a Librarian Public FAQ: https://tblc.libanswers.com/faq/103148
Research Help
Link for databases or to database search page: https://libguides.polk.edu/az.php
Research Basics tutorial: https://libguides.polk.edu/researchbasics
LibGuides: http://libguides.polk.edu
Other Helpful Information
Circulation Policy: Check out period is 3 weeks. Must have either a student ID, Driver’s License or other government issued photo ID to check out books. Can renew online, in person, or over phone. No fines, but holds will be placed on record after 30 days overdue. To renew online, click on MyAccount link from the catalog page.
Reserves URL and Policy: We have a limited selection of textbooks on reserve for in library use only. Search for course reserves using the Advanced Search feature in the catalog: https://polk-flvc.primo.exlibrisgroup.com/discovery/search?vid=01FALSC_POLK:POLK
Special Features: In-person tutoring is available by appointment or as a walk-in. See https://www.polk.edu/teaching-learning-computing-center-tlcc/tutoring/tutoring-schedules/ for more information. Students can also access various tutoring options online via Canvas. This link will allow students to enroll directly into the TLCC Online Tutoring course and begin interacting with the tutors: https://canvas.polk.edu/enroll/ENYJRB”
Polk State College Bookstore: http://polk.bncollege.com
If students mention having trouble ‘opting in’ to textbook refer them to this link: First Day Access Textbook Savings Program: https://www.polk.edu/student-life/polk-state-college-bookstores/first-day-access-textbook-savings-program/
If you are having trouble accessing your textbooks, there are multiple ways to get help. You may visit customercare.bncollege.com, you may call Barnes and Noble’s Customer Careline at 844-9-EBOOKS (1-844-932-6657), or you may visit the Bookstore on either the Lakeland or Winter Haven Campus.
Site Coordinator Information
Beth Pendry, bpendry@polk.edu 863-297-1042
Chris Fullerton, cfullerton@polk.edu, 863-297-1040