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Below is a list of the canned messages available to collaborative users of Ask a Librarian. Please use these prepared scripts to address any issues that may arise.

Remember to tag any “bad patrons” with reference analytics.

Be PatientPlease be patient as I continue to try to help you.
ClosingThank you for using Ask a Librarian and have a nice day.
Homework HelpAlthough we are not able to do your homework for you, we are very happy to help look for resources that will help you with your task.
Inappropriate CustomerThis is a service for people who need reference assistance. If you do not have a question, I am going to disconnect to help the next customer.
Library account infoThis service is staffed by librarians all over Florida, so I cannot give you account-specific information, but I would be glad to send you contact information for your library.
No QuestionDo you have a question I can help you with? Ask a Librarian is an online service to help you find the information you need when you need it. It is staffed by librarians from all over Florida.
No ResponseAre you still with me? If you don’t have any other questions, I’m going to close out of this chat so I can help other customers. Please log in again if you need more help.
Please HoldPlease hold. I’m assisting another customer. I’ll be with you as soon as I can.
SpamThe IP address of your computer is tracked and recorded by Ask a Librarian. Abuse of this service is not tolerated and will be reported.
Crisis – Contact 911In this situation you need to contact 911 as soon as possible. Because I’m not a professional counselor, I’m not allowed to give you any advice.
Crisis – Sending WebsitesPlease contact the numbers on the websites that I’m sending you. Because I’m not a professional counselor, I’m not allowed to give you any advice, but I do have information that you can use to get help.
Crisis – Suicide Phone LinesPlease contact either Lifeline by dialing 988 or Hopeline at 1-800-SUICIDE (784-2433). You are also able to chat live with a National Suicide Prevention counselor by visiting this link: https://988lifeline.org/chat/. Because I’m not a professional counselor, I’m not allowed to give you any advice.

Here is a link to the training page housing information about using and creating canned messages.