Knowledge Base Search
Below is a list of the canned messages available to collaborative users of Ask a Librarian. Please use these prepared scripts to address any issues that may arise.
Remember to tag any “bad patrons” with reference analytics.
| Be Patient | Please be patient as I continue to try to help you. |
| Closing | Thank you for using Ask a Librarian and have a nice day. |
| Homework Help | Although we are not able to do your homework for you, we are very happy to help look for resources that will help you with your task. |
| Inappropriate Customer | This is a service for people who need reference assistance. If you do not have a question, I am going to disconnect to help the next customer. |
| Library account info | This service is staffed by librarians all over Florida, so I cannot give you account-specific information, but I would be glad to send you contact information for your library. |
| No Question | Do you have a question I can help you with? Ask a Librarian is an online service to help you find the information you need when you need it. It is staffed by librarians from all over Florida. |
| No Response | Are you still with me? If you don’t have any other questions, I’m going to close out of this chat so I can help other customers. Please log in again if you need more help. |
| Please Hold | Please hold. I’m assisting another customer. I’ll be with you as soon as I can. |
| Spam | The IP address of your computer is tracked and recorded by Ask a Librarian. Abuse of this service is not tolerated and will be reported. |
| Crisis – Contact 911 | In this situation you need to contact 911 as soon as possible. Because I’m not a professional counselor, I’m not allowed to give you any advice. |
| Crisis – Sending Websites | Please contact the numbers on the websites that I’m sending you. Because I’m not a professional counselor, I’m not allowed to give you any advice, but I do have information that you can use to get help. |
| Crisis – Suicide Phone Lines | Please contact either Lifeline by dialing 988 or Hopeline at 1-800-SUICIDE (784-2433). You are also able to chat live with a National Suicide Prevention counselor by visiting this link: http://www.suicidepreventionlifeline.org/GetHelp/LifelineChat.aspx. Because I’m not a professional counselor, I’m not allowed to give you any advice. |
Here is a link to the training page housing information about using and creating canned messages.