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Category: SMS

Reference Analytics Collection

August 24, 2022August 31, 2022 Kelly Doty

The 2022 Reference Analytics Collection period runs October 17-30.

Read more about what that entails here.

View the Knowledge Base Entry with the list of questions and explanation of Question Type answers.

RAC-Walkthrough

Download the PDF Walkthrough Here

All About SMS

August 26, 2021August 26, 2021 Kelly Doty

All About SMS – Presented 8/26/21

Chat, Email, and SMS Statistics

December 18, 2020January 25, 2022 Kelly Doty

Email-and-SMS-statistics

Chat-Statistics

Using the AAL Training Room

December 18, 2020December 18, 2020 Kelly Doty

Finding Your SMS Number

December 18, 2020May 4, 2021 Kelly Doty

Finding-your-SMS-phone-number

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Reminder of collaborative (academic and statewide) desk hours:

Statewide is open from 10am-midnight Sunday through Thursday and 10am to 5pm Friday and Saturday
Academic is open from 10am-4pm Monday through Friday

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