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Training Resources for Chat

  • Collaborative Scheduling with When to Work
  • Creating and Using Widgets
  • Enabling Pop-Out Chats
  • How to Retrieve Transcripts
  • How to Use the ‘Set Away’ Checkbox
  • How to win an Exemplary Reference Award
  • Idle Chat Messages
  • Personal Canned Messages
  • Using the AAL Training Room
  • What Library Do They Belong To? CHAT
  • Who is Helping Me Monitor This Desk?

Reminder of collaborative (academic and statewide) desk hours:

  • Statewide is open from 10am-midnight Sunday through Thursday and 10am to 5pm Friday and Saturday
  • Academic is open from 10am-4pm Monday through Friday

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