- AI for Ask a Librarian
- Ask a Librarian’s Reference Analytics Collection (RAC)
- Best Practices for OpenAthens use on the Collaborative Desks
- Chat Widgets – Creating and Editing
- Chat, Email, and SMS Statistics
- Chatbot Tutorial
- ChatGPT in Action: Real-World Applications for Librarians
- Collaborative Desk Scheduling – ShiftController Overview
- Creating and Editing Canned Messages and Macros
- Customer Service in Virtual Reference
- Enabling Pop-Out Chats
- Helping Library Users with Legal Questions
- How to Retrieve Transcripts
- How to Use the ‘Set Away’ Checkbox
- How to win an Exemplary Reference Award
- Idle Chat Messages
- Internal Chat
- Introductory Training for Ask a Librarian 11/08/24
- Online Customer Service
- Reference Analytics (RA) Statistics Webinar
- Reference Analytics Collection
- Transfer Chat to Email Ticket
- Using the AAL Training Room
- What Library Do They Belong To? CHAT
- Who is Helping Me Monitor This Desk?