- Chat, Email, and SMS Statistics
- Collaborative Scheduling with When to Work
- Creating and Using Widgets
- Customer Service in Virtual Reference
- Enabling Pop-Out Chats
- Helping Library Users with Legal Questions
- How to Retrieve Transcripts
- How to Use the ‘Set Away’ Checkbox
- How to win an Exemplary Reference Award
- Idle Chat Messages
- Internal Chat
- Online Customer Service
- Personal Canned Messages
- Reference Analytics Collection
- Using the AAL Training Room
- What Library Do They Belong To? CHAT
- Who is Helping Me Monitor This Desk?