Skip to main content
Ask a Librarian Toolbox
  • News
  • Calendars
    • OCT 2021-SEPT 2022 Closings
    • OCT 2022-SEPT 2023 Closings
  • Knowledge Base
  • Listserv Archive
  • Marketing
    • Promotional Materials
    • Logos
    • Widgets
  • Service Expectations
  • Site Coordinators
    • Site Coordinator Information
    • Site Coordinator Training Videos
  • Support and Training
    • Need Help? Ask the Help Desk
    • All Training Resources
      • Getting Started
      • Chat
      • Email
      • SMS
      • Site Coordinators
    • Training Room

Training Resources for Chat

  • Chat, Email, and SMS Statistics
  • Collaborative Scheduling with When to Work
  • Creating and Using Widgets
  • Enabling Pop-Out Chats
  • Helping Library Users with Legal Questions
  • How to Retrieve Transcripts
  • How to Use the ‘Set Away’ Checkbox
  • How to win an Exemplary Reference Award
  • Idle Chat Messages
  • Internal Chat
  • Online Customer Service
  • Personal Canned Messages
  • Using the AAL Training Room
  • What Library Do They Belong To? CHAT
  • Who is Helping Me Monitor This Desk?

Reminder of collaborative (academic and statewide) desk hours:

  • Statewide is open from 10am-midnight Sunday through Thursday and 10am to 5pm Friday and Saturday
  • Academic is open from 10am-4pm Monday through Friday

Connect with us

Ask a Librarian Facebook
Ask a Librarian Instagram
Ask a Librarian Twitter

sparkling Theme by Colorlib Powered by WordPress