Ask a Librarian has been adding local library FAQs to LibAnswers. These FAQS are embedded on a page that is linked to the local library logo and “Find out more about [your local library]” on the local Ask a Librarian pages of member libraries to replace the direct links to your local library web page. All of the currently available local library FAQs are also listed under “Ask a Librarian Member Libraries” on the TBLC LibAnswers site. The FAQs are embedded on an Ask a Librarian container page, like this FAQ page for Jacksonville Public Library System. Screen Shot JPL FAQ
It’s easy to embed these mobile-friendly FAQs on any web page.
Login to LibGuides
Go to Admin > Widgets & API 1-admin-widgets
Find your library’s FAQ widget, select View Widget Code 2-view-widget-code
Copy the JavaScript and HTML snippets 3-widget-embed-code
Paste the code into the place on your LibGuides page where you want the FAQs to appear
These local library FAQs replace the Drupal-based local library info that we used before the migration to Springshare. The local library FAQs are being created in the order of pageviews that our Ask a Librarian local pages receive. If you would like to experiment with embedding FAQs on your web pages and don’t see a FAQ widget for your library yet, contact the Ask a Librarian Help Desk.
LibAnswers does a good job of isolating spam from the LibAnswers Dashboard. You can view the spam at Dashboard > Spam.
Sometimes spam does get through, but you can help to move these emails to the appropriate spam folder. To mark as spam, select the no symbol below the ticket ID. This places it in the spam folder, where each email is deleted after 30 days unless previously manually deleted. Emails must be unanswered to mark as spam.
