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Training Resources for Getting Started

  • AAL Toolbox Site Updates
  • Accessing the Knowledge Base
  • Adding Your Library to Your Last Name
  • How to win an Exemplary Reference Award
  • Idle Chat Messages
  • Improving Chat Reference With Emotional Intelligence
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  • The Right Chat Reference from Open to Close
  • Using the AAL Training Room

Reminder of collaborative (academic and statewide) desk hours:

  • Statewide is open from 10am-midnight Sunday through Thursday and 10am to 5pm Friday and Saturday
  • Academic is open from 10am-4pm Monday through Friday

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