Please note: The Chat Dashboard section was re-recorded due to a technology issue during the live webinar. The new version better displays what the patron sees on their end.
Author: Kelly Doty
JAN and FEB 2022 Exemplary Reference Award Winners
The Ask a Librarian Quality Assurance Workgroup is pleased to announce the January and February 2022 Exemplary Reference Award Winners!
January
BRIEF CHAT- Ciara H. (Valencia College)
DETAILED CHAT- Beth J. (Sanibel Public Library)
February
BRIEF CHAT- Alyssa D. (St Petersburg College)
DETAILED CHAT- Diana M. (Santa Fe College)
Please join us in congratulating our winners as they set the bar for providing exemplary virtual reference services for Ask a Librarian! Want a look at what a winning chat transcript looks like? Click here for this group’s winning chats.
Customer Service in Virtual Reference
Presented by Julie Edwards with Niche Academy
SLIDES: https://toolbox.askalibrarian.org/wp-content/uploads/2022/09/Florida-Presentation.pptx
Reference Analytics Collection
The 2023 Reference Analytics Collection period runs October 16-29.
Read more about what that entails here
View the Knowledge Base Entry with the list of questions and explanation of Question Type answers.
Download the PDF Walkthrough Here
Reference Analytics (RA) Statistics Webinar
AAL Account Type Access
View or Download the chart here: https://toolbox.askalibrarian.org/wp-content/uploads/2022/07/3582600b-5ef4-467f-9a17-a2c1ba608025.pdf
October 2022-September 2023 Holiday Closings
The Ask a Librarian collaborative desks (Statewide and Academic) will close on the following days. You will not see the option to staff these desks until we reopen them the next day. Your library’s local desk will remain available to staff if you choose to do so during these closures.
November 2022
*Special Academic Desk Closure November 24 through January 2*
11/11 (Friday) Veterans Day
11/24-11/26 (Thursday, Friday, Saturday) Thanksgiving
December 2022
12/24-1/2 (Saturday through the next Monday, Re-opening Tuesday, Jan. 3) Winter Break
January 2023
*Academic Desk Reopens on 1/3 along with Statewide after the Winter Break*
1/16 (Monday) MLK Jr. Day
April 2023
4/9 (Sunday) Spring Holiday
May 2023
5/29 (Monday) Memorial Day
June 2023
6/19 (Monday) Juneteenth
July 2023
7/4 (Tuesday) Independence Day
September 2023
9/4 (Monday) Labor Day
If your library will close outside of these dates, please seek coverage help from the AskRef ListServ: askref@askref.simplelists.com
Helping Library Users with Legal Questions
Presented by Deb Hamilton, Pikes Peak Library District
SLIDES: https://toolbox.askalibrarian.org/wp-content/uploads/2022/05/FL-Library-Consortium-Training.pdf
RESOURCE LIST: https://toolbox.askalibrarian.org/wp-content/uploads/2022/05/FL-Legal-Resources-for-Librarians-1.pdf
EXAMPLE EMAILS: https://toolbox.askalibrarian.org/wp-content/uploads/2022/05/FL-Email-Examples.pdf
All About SMS
October 2021-September 2022 Holiday Closings
The Ask a Librarian collaborative desks (Statewide and Academic) will close on the following days. You will not see the option to staff these desks until we reopen them the next day. Your library’s local desk will remain available to staff if you choose to do so during these closures.
November 2021
*Special Academic Desk Closure November 25 through January 1*
11/11 (Thursday) Veterans Day
11/25-11/27 (Thursday, Friday, Saturday) Thanksgiving
December 2021
12/24-1/1 (Friday through the next Saturday, Re-opening Sunday, Jan. 2) Winter Break
January 2022
*Academic Desk Reopens on 1/2 along with Statewide after the Winter Break*
1/17 (Monday) MLK Jr. Day
April 2022
4/16-4/17 (Saturday and Sunday) Spring Holiday
May 2022
5/30 (Monday) Memorial Day
June 2022
6/19 (Sunday) Juneteenth
July 2022
7/4 (Monday) Independence Day
September 2022
9/5 (Monday) Labor Day
If your library will close outside of these dates, please seek coverage help from the AskRef ListServ: askref@askref.simplelists.com