KB Main page
Knowledge Base (KB) is composed of:
- KB Main page – lists knowledge base articles. This page is also referred to as a KB home page or KB index page
- KB Articles – the actual KB content
- KB Categories – help you to organize articles into groups and hierarchies
Articles have their own screen.
Categories have their own screen.
Documentation
The KB is placed on the page with this shortcode:
Featured Articles
- AAL Team Management for Site Coordinators: How to Motivate and Get Better Answers from Your Team (Expert Series training)
- Are you really listening? (Expert Series training)
- Citation Help 101
- Connecting with your virtual users (Expert Series training)
- Coronavirus (COVID-19) FAQ
- Crisis URLs
- Dealing With Impostor Syndrome (Expert Series training)
- Delivering Service Excellence in Chat (Expert Series training)
- Articles coming soon